This is my general inbox address and is used for new design requests, general questions and to collaborate with new clients while their website is being developed. If you are an existing client whose website has been launched, please don't use this email to submit support requests. Instead, you should contact me at the address below.
This is my help desk email, which is reserved exclusively for post-launch client support. Post-launch means we're finished with development and it's been launched publicly. Emailing this address will open a support ticket for you in my help desk. Please avoid using email if your website is still being developed or we haven't worked together yet.
Regrettably, I am not available by phone. Please do not ask me to call you.
Because my workload is very high and I need to multitask between many different people & tasks, it's essential for me to have an email to reference so I don't forget the details of a given project, support request or sales inquiry.
I also work from my home office, where I multitask two very active & demanding children. My youngest is autistic, so our home environment can get very chaotic and noisy, which would be an embarrassing and unworkable situation to deal with while trying to speak on the phone with a client. The little amount of quiet time I do get is highly valuable to me and used to get the majority of my creative work done.
I understand that my 'no phone' policy is an inconvenience and realize that some people won't be comfortable working with someone they can't contact by phone. I do apologize for this, but will be staying firm on this policy for now.